MG Clientcare helps with all your Health Insurance and Employee Benefit Questions
Call our Client Care at (888) 390-1330 x389 for fast, friendly and confidential service.
We actually have real, live humans at the other end of the line who can personally help you with any issues that may arise. While we can’t solve every issue immediately, we will resolve it just as soon as we can.
Client Care respects your privacy.
Of course, in accordance with HIPAA regulations, we protect your personal information.
Client Care not only helps you today, but also helps you tomorrow.
While protecting your privacy, we do track the issues we hear about. We can then address these issues with the insurance carrier, and working together we’ll make necessary corrections or implement training to minimize or eliminate inconvenience.
Client Care contact information.
Direct Dial (503) 292-1526 x389
Toll Free (888) 390-1330 x389
Direct Fax (503) 292-7122
Account Management & HR Administration
Client Account Manager III
Small Group Account Manager
Typical Client Care requests and average turnaround time.
- General Benefit Questions 1 Hour
- Complex Benefit Questions 24 Hours
- Benefit Summary Request 2 Hours
- Billing Issues 48 Hours
- General Claim Questions 24 Hours
- Complex Claim Assistance 24-48 Hours*
- Claim Reprocessing 72 Hours **
- Basic COBRA Questions 1 Hour
- Complex COBRA Question 24 Hours
- COBRA Qualifying Event Notices 12 Hours
- Eligibility Issues 12 Hours
- Employee Packet Request 10 Days
- Enrollment Changes 12 Hours
- Enrollment Form processing 12 Hours
- Form Request 2 Hours
- ID Card Request 4 Hours
- Provider Look-Up 1 Hour
- Provider Verification 12 Hours